6 reasons we suck at spotting liars

The best way of countering liars is to follow the old adage “trust, but verify”

6 reasons we suck at spotting liarsRecognizing that we are being lied to is an important social and business skill. But surprisingly small factors about someone, – where we meet them, what they wear, what their voices sound like, whether their posture mimics ours, if they mention the names of people we know or admire – can enhance their credibility to…

The best leaders build and maintain trust

Five actions that will build trust in your organization. But only sustained behaviour will ensure that trust survives and thrives

The best leaders build and maintain trustTrust is the belief or confidence that one party has in the reliability, integrity and honesty of another party. It’s the expectation that the faith one places in someone else will be honoured. When I asked 537 managers how leaders build and destroy trust, here’s what I learned: It’s always a case of ‘follow the leader.’…

Listening with your eyes

When your business colleague stops looking at you, she is "saying" with her eyes that she has, in effect, stopped listening

Listening with your eyesYou're at a business event and the colleague you've been having an intense conversation with begins to shift her gaze from your face to look around the room. Ever wonder why that makes you feel as if she has stopped listening? You know it's not logical. A person doesn't have to look at you to…

When leaders talk with their hands

If a speaker's gestures are not in full agreement with the spoken words, the audience perceives duplicity

When leaders talk with their handsHave you ever noticed that when people are passionate about what they're saying, their gestures automatically become more animated? Their hands and arms move about, emphasizing points and conveying enthusiasm. You may not have been aware of this connection before, but you instinctively felt it. Research shows that audiences tend to view people who use…
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